Family Advocacy & System Navigation

Family Consultation
One-on-one consultations to discuss concerns, review your loved one’s situation, and help you understand your options.

 

• Regulatory & Rights Review
Guidance on whether concerns may involve violations of Ministry of Long-Term Care regulations or the Residents’ Bill of Rights.

 

• Professional Communication Support
Drafting clear, effective emails to care providers to address concerns and request action.

 

• Complaint & Escalation Assistance
Support preparing formal complaint emails to the home, management, or the Ministry of Long-Term Care.

 

• Facilitating Communication with the Home
Helping families communicate effectively with staff and leadership to resolve issues and improve care.

 

• Care Conference & Meeting Support
Virtual attendance at meetings or care conferences to help ask the right questions and advocate for your loved one.

 

• Care Plan Review
Helping families understand the care plan and identify areas where updates, clarifications, or changes may be needed.

 

**Rate for services to be discussed during initial consultation - Rates are based on needs**